Returns & Exchanges

At Castle Farm Shop, we strive for excellence in every harvest and product we provide; however, if you are not entirely satisfied with your purchase, we offer a straightforward returns policy within 14 days of receipt. Please note that perishable farm goods and custom hampers are exempt from standard returns unless they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and a brief explanation of the reason for the return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all labels are intact and including a copy of your delivery note.

• 3.
  Ship to the Farm

  Send your return package to our designated farm shop address using a tracked courier service to ensure safe arrival.

• 4.
  Quality Check & Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.