Frequently Asked Questions
Everything you need to know about shopping with Castle Farm Shop
Where do you source your products?
We pride ourselves on supporting the local community; over 80% of our fresh produce, meats, and dairy are sourced directly from independent farmers and artisans within a 30-mile radius of our shop.
What are your delivery options and costs?
We offer local delivery within a 15-mile radius for a flat fee of $5.99, or free on orders over $75. For nationwide shipping of non-perishable goods, we use standard courier services with rates calculated at checkout.
How do you ensure the freshness of perishable items during transit?
All chilled and frozen goods are packed in insulated thermal liners with eco-friendly gel packs designed to maintain optimal temperatures for up to 48 hours.
Can I change or cancel my order after it has been placed?
As we process fresh orders quickly, changes or cancellations must be made within 2 hours of placement. Please contact our support team via phone for immediate assistance.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if any product arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer Click & Collect services?
Yes, you can select the 'Store Pickup' option at checkout. Orders are typically ready within 4 hours, and you will receive an email notification as soon as your items are packed and ready for collection.